House of Solace

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ORDERING & DELIVERY


PAYMENT

Payment needs to be made online through Paypal. This can be done by either credit card or debit card or through your Paypal account.

Please note you do not have to have a Paypal account to pay online. No dispatches will be made until full payment has been received.



ORDERING


An email confirmation will be sent following every order therefore please ensure that your email address details are inputted correctly. Our acceptance of your order confirms a legally binding contract between us.



DISPATCH


We sell a wide selection of bespoke and personalised products lovingly made either by ourselves or by our creative partners making each piece unique to our customers. The despatch time is clearly stated against each product in the MORE INFORMATION section. We are not able to offer Next Day Delivery on bespoke or personalised products, unless stated.

If for any reason we are unable to deliver the item in the time stated we reserve the right to advise you and will aim to do so within 48 hours of order.

All payments must clear before we can send your order, we will inform you if there are any delays.





DELIVERY OPTIONS


Delivery Address


We will deliver the products ordered by you to the address you give for delivery when you make your order. If any of the details you have given us in your delivery address are incorrect, we are not liable for any items that have not been received. Please check all delivery address information you give us carefully.

As the majority of products will not go through the letterbox ( unless they are marked letterbox friendly ) please try to ensure that someone is at the address given, if this is not possible, then put a delivery address, such as work or a relative's address into the shipping details where someone can receive the package.


Postage and Packaging


Our products are delivered via Royal Mail ( currently tracked 48 ) as standard however we reserve the right to send any parcel out by the best service possible to ensure they arrive with you in a safe and timely manner.

We currently do not deliver outside the UK, Southern Ireland or the Islands of Scotland.

We will be revisiting our delivery options in the near future.


Delivery Times


Our estimated delivery times are as per the Royal Mail ( currently tracked 48 ). We cannot personally guarantee or accept liability for deliveries made outside this timescale. We cannot accept liability for out of pocket expenses or other costs incurred due to failed or delayed deliveries.


Please note: when estimating the arrival time of your order please take into account the following

1 despatch time for making and processing your order

2 delivery time once your order has been handed to the courier.

3 include only working days in your estimated time of arrival. 



Non Delivered Goods


If you do not receive an item then we reserve the right to ask you to wait 15 working days before we re-dispatch the item.

We also reserve the right to charge for re-delivery if the item was not collected or if a re-delivery is not arranged by you on receipt of a card from the courier or Royal Mail.

Please note that in the unlikely event of an item being lost in transit, we will not be able to issue you with a refund until we have been reimbursed by the courier used to deliver your item.


Re-orders


In the event that we reproduce an item for you and subsequently the original is returned as undelivered by Royal Mail, we reserve the right to charge an administrative fee up to 100% of the sales price of the reproduced product.

DELIVERY COSTS


The service we use is Royal Mail Tracked 48 (2-3 Days) 

Please note, in some instances we may offer a Courier Service to ensure the most cost effective and safest delivery solution for a particular product.

Delivery costs are inclusive of handling, packaging and posting. 







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